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Common Issues:

I need help to setup my email account.

I have issues sending mails out to my recipients / I encountered a “We do not relay” error message.



1. Open Outlook for Mac.

2. Open the Accounts window by going to Tools > Accounts: .

3. Then add a new account by clicking the bottom-left plus sign and choosing Other Email… .

3. Enter your email address in the E-mail address field and your password in the ‘Password field’. Then, choose POP in the Type drop-down menu, enter the webmail value you can find in your Control Panel in the User Information section ( in the Incoming server field, change the port to 110.
For the Outgoing server do not check the box Use SSL to connect, enter the SMTP value you can find in your Control Panel in the User Information section ( in the Outgoing server field, do not leave a check at both boxes Override default port and Use SSL to connect, change the port to 25 for the Outgoing server. Finally, click on Add Account.

4. Click on More Options.

5. Please be informed that your account requires separate authentication for the outgoing mail server, select ‘User Name and Password‘ and enter the full email address and password as indicated.

A POP connection can remove the email messages from the server after download. It is recommended to not leave a copy of message on server or for many days in order to conserve webmail usage and space. If you would like to leave copies on the server, click Advanced and check the Leave a copy of messages on server check box.
Click OK.

Reference URLs are as follows, however, please use the settings as recommended above;

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