Tel: 63488783 Email: sales@wm.tm


Error Message:

The Operation was canceled by the user. Account: ‘pop.wmasia.net’, server: ‘pop.wmasia.net’, Protocol: POP3, Port:110, Secure (SSL): No, Error Number: 0x800CCC17

Remark/Cause:
The user manually stop the email downloading. Sometimes this action may cause the process to hang. When this happens, user is to wait for 15min for the mail server to resume back to normal before downloading again.


Error Message:
The host ‘pop.wmasia.net’ could not be found. Please verify that you have entered the server name correctly. Account: ‘pop.wmasia.net’, Server: ‘pop.wmasia.net’, Protocol: POP3, Port:110, Secure (SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

Remark/Cause:
Check to make sure that user keyed in the correct Incoming mail server / POP3 accounts under the configuration. If correct, One possibility is that the user may not be connected to the Internet or the connection is bad. First test the connection. If it is good, make sure the users’ computer can resolve asmtp.wmasia.net and do not get error message says, unknown host.


Error Message:
The host ‘asmtp.wmasia.net’ could not be found. Please verify that you have entered the server name correctly. Account: ‘pop.wmasia.net’, Server: ‘asmtp.wmasia.net’, Protocol: SMTP, Port:25, Secure (SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

Remark/Cause:
Check to make sure that user keyed in the correct Outgoing mail server / POP3 accounts under the configuration. If correct, One possibility is that the user may not be connected to the Internet or the connection is bad. First test the connection. If it is good, make sure the users’ computer can resolve asmtp.wmasia.net and do not get error message says, unknown host.


Error Message:
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.wmasia.net’., Server: ‘pop.wmasia.net’, Protocol: POP3, Server Response: ‘-ERR Invalid Password’, Port: 110, Secure (SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Remark/Cause:
Possibly wrong user id or email password keyed in. Make sure that under the account name / user name / user id, user keyed in the full email address. Sometimes problems may lie because check on ‘save email password’ in the account configuration. User can uncheck that option and key in the password manually. Also, make sure that the email account is still active.


Error Message:
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.wmasia.net’., Server: ‘pop.wmasia.net’, Protocol: POP3, Server Response: ‘-ERR Invalid login’, Port: 110, Secure (SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Remark/Cause:
Possibly wrong user id or email password keyed in. Make sure that under the account name / user name / user id, user keyed in the full email address. Sometimes problems may lie because check on ‘save email password’ in the account configuration. User can uncheck that option and key in the password manually. Also, make sure that the email account is still active.


Error Message:
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.wmasia.net’., Server: ‘pop.wmasia.net’, Protocol: POP3, Server Response: ‘-ERR Inbox for ‘userid@wm-asia.net’ is in use.’ , Port: 110, Secure (SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Remark/Cause:
The mail process has hung. Close your program and wait for 15-20 min before trying again.


Error Message:
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.wmasia.net’., Server: ‘pop.wmasia.net’, Protocol: POP3, Server Response: ‘-ERR Unable to lock maildrop’ , Port: 110, Secure (SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Remark/Cause:
The mail process has hung. Close your program and wait for 15-20 min before trying again.


Error Message:
The message could not be sent because the server rejected the sender’s email address. The sender’s email address was ‘userid@wm-asia.net’ . Subject ‘Test’, Account: ‘pop.wmasia.net’, Server: ‘asmtp.wmasia.net’, Protocol: SMTP, Server Response: ‘550 5.7.1 Access denied’, Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CC78

Remark/Cause:
Possible reason is that user’s email client is not running properly/corrupted. Advise user to check on ‘My server requires authentication’ under the account email configuration and to set the user name and password manually under the settings button which is beside that above mentioned option.

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