Troubleshooting Guide – Ping

Description

Ping command verifies the connections to a remote computer or computers. This command is available only if the TCP/IP protocol has been installed. It helps you to verify if the server is down, if you are facing connectivity problem or if the host name is unknown. You can use the Ping command to test both the computer name and the IP address of the computer. If the IP address is verified but the computer name is not, you may have a name resolution problem. In this case, be sure that the computer name you are querying is in either the local Hosts file or in the DNS database.

Action

1. Click on ‘Start’, then click on ‘Run’.

2. Under the text box, key in “command” and click on ‘Ok’.

3. Key in the following as shown (e.g. if you are verifying yahoo web site):

Results

1. If you are getting the below result, it can be concluded that:

  • There is no connectivity problem.
  • The domain, server, host name or IP address exists and are working fine.

2. If you are getting the below result, it can be concluded that:

  • There COULD be connectivity problem. Please check with your system administrator.
    OR
  • There could be some server problem with the domain or host that you are trying to Ping.
  • You have a firewall software in your system that blocks the site. Please check your firewall settings.
  • The domain, server, host name or IP address exists.

3. If you are getting the below result, it can be concluded that:

  • Either there is connectivity problem (Check with network administrator).
    OR
  • There is no such domain, server, host or IP address exists.

Take Note:
It is recommended that you execute a few Ping commands on the different server / domain / IP address to confirm your conclusion.